Privacy Policy

Privacy Information Notice

A commitment to protecting and respecting your privacy is central to the work of counsellors. This includes data related to the Insight & Connection website.

This policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and what choices you have.

This policy relates to your use of this website and any online marketing. Counselling clients will be asked to agree to a separate contract and clinical privacy policy which covers data related to our work together.

We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using this website, you are agreeing to be bound by this policy.

Any questions regarding this policy and our privacy practices should be sent by email to catherine@insightconnection.uk, or via the other methods on our contact page.

Last Modified: 24th August 2018
Author: Catherine Topham Sly

1. Who are we?

Insight & Connection provides counselling, therapy and workshops in Hove, Brighton and Hove. Our postal address is Catherine Topham Sly, Unit 18474, PO Box 6945, London, W1A 6US, United Kingdom. Further contact details can be found here.

2. How do we collect information from you?

We obtain information about you when you contact us to enquire about our services via email or any of the contact forms on this website.

3. What information do we collect & how is it used?

We collect information to allow us to fulfil our obligations to our clients, and to respond to business enquiries.

3.0. Sensitive Data

Please consider carefully whether you are comfortable disclosing sensitive personal data (e.g. health, genetic, biometric data; racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sexual orientation, and criminal convictions) via email or online form before doing so. Although our privacy and security processes are robust, you might prefer to minimise any risk by sharing such information only in the privacy of the consulting room.

3.1. Children’s information

Our services are not directed to children under 13. If you learn that a child under 13 has provided us with personal information without consent, please contact us.

3.2. Third Parties

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

Clients should refer to our contract and clinical privacy policy (copies available on request) for information about when counsellors are legally bound to break confidentiality.

4. Controlling your information

You have certain rights concerning the information we hold about you, as defined under the General Data Protection Regulation. If you wish to exercise these rights, please contact us.

4.0 Right to Access

You have the right to ask for a copy of your personal information, and the right to ask me to amend or change any incorrect information about you. The accuracy of your information is important. If you change email address, or any of the other information we hold is inaccurate or out of date, please contact us so we may correct our records.

4.1 Right to Erasure

You have the right to ask me to erase any information that I hold about you. This includes if your personal information is no longer relevant to original purposes, or if you wish to withdraw consent. In all cases and when considering such requests, these rights are obligatory unless it is information that I have a legal obligation to retain.

4.2 Data Portability

As the client, you have the right to receive the personal information which you previously provided, and also have the right to transfer that information to another party. For the purposes of the General Data Protection Regulations (GDPR) May 2018, the data controller is Catherine Topham Sly, Insight & Connection (formerly Hove Counselling & Therapy).

5. Use of Cookies

Like many other websites, the Insight & Connection website uses cookies. Cookies are small pieces of information that are stored on your computer or mobile device when you visit a website.

By using and browsing the Insight & Connection website, you consent to cookies being used in accordance with this Policy.

If you do not consent, you must turn off cookies or refrain from using the site. Most browsers allow you to turn off cookies. To do this, look at the help menu on your browser.

6. Security

Insight & Connection takes security seriously. In order to protect your information from loss, misuse or unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. These steps include the following:

  • Data minimisation
  • Password and authentication best practice
  • Security best practice concerning devices (PCs, laptops, mobile devices), online accounts, website hosting, physical access and storage

7. Data Breaches

We have a clear process for handling a personal data breach, should one occur. Where appropriate, Insight & Connection will promptly notify you of any unauthorised access to your personal information.

8. Complaints

If you wish to raise a complaint on how we have handled your personal information, you can contact us directly and we will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal information not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).